No physical shipment

No physical goods are shipped through the current website enquiry flow. Accommodation, transport and other local services are delivered by the relevant providers at the agreed location and time.

Enquiry acknowledgement

The on-screen enquiry acknowledgement confirms receipt of your request, not availability or a completed booking. The team or relevant provider must contact you to discuss the arrangements.

Service confirmation

Before travel or payment, obtain confirmation of the service date, location, provider contact, inclusions and any meeting or check-in instructions. Response and confirmation times depend on the request and provider availability; do not travel on the basis of an unconfirmed enquiry.

Changes and non-delivery

Notify the provider and the assistance team promptly about delays, missing confirmations or a service that was not supplied as agreed. Keep your confirmation and payment references so the issue can be reviewed under the applicable booking and refund terms.